Les Fondamentaux d'ITIL® PDF
By:Jan van Bon
Published on 2009-02-05 by Van Haren
Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of IT Service Management based on ITIL® V3The Official Handbook on ITIL®!Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSESIntroduction to Functions and ProcessesFunctions and Processes in Service StrategyFunctions and Processes in Service DesignFunctions and Processes in Service TransitionFunctions and Processes in Service OperationFunctions and Processes in Continual Service Improvementand much more!
This Book was ranked at 15 by Google Books for keyword Ouvrages de référence.
Book ID of Les Fondamentaux d'ITIL®'s Books is gWFeAgAAQBAJ, Book which was written byJan van Bonhave ETAG "ruveqmDkxMc"
Book which was published by Van Haren since 2009-02-05 have ISBNs, ISBN 13 Code is 9789087538071 and ISBN 10 Code is 9087538073
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Book which have "422 Pages" is Printed at BOOK under CategoryEducation
Book was written in fr
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